How to sound Hotel Savvy: Hotel Lingo You Need to Know
Do you speak the language of hospitality? Want to know how to get the most out of your every hotel stay? Don’t know the difference between FIT and GIT? Don’t worry, you are not alone! The hotel industry is filled with confusing acronyms and distinct terms that everyone comes across with when traveling or booking a hotel room. Get up to speed with the language of the hotel industry and you wouldn’t believe what knowing some of the most commonly used essential hotel terms would do for your next holiday!
Adjoining/ Connecting rooms – Adjoining rooms are two guest rooms that are located next to each other but with no door inside to connect them. Connecting rooms have a door on the inside that connects them so guests do not have to step out into the hallway to go to the other room. They are popular with guests who come with their families or those who are traveling in a group.
Allotment – It is the term used in the Hotel industry to designate a certain block of pre-negotiated rooms which have been bought out and held by a third party (such as a travel organizer, tour operator, travel agent, OTA and etc)
Average Length of Stay (ALOS) – It is the average amount of days guests stay at the hotel during a particular period.
Availability – The amount of vacant rooms a hotel has to sell
Average Daily Rate (ADR) – It is the average price or rate for each hotel room sold for a specific day.
Beach Resort – A Beach Resort is a full service holiday lodging facility, located at the seaside, with access to a private beach. The beach being the primary focus for tourists. A Beach Resort offers a wide range of services and amenities and typically includes entertainment and recreational activities.
The Royal Cliff Hotels Group is perfectly situated in a 64-acre private parkland estate overlooking the Gulf of Thailand. The resort is home to 4 luxury hotels offering a sensory experience defined profoundly by its individual styles, characters and elegance all presented with the distinctive spirit of the State of Exclusivity and Fascination.
Best Rate Guarantee (BRG) – The hotel makes a promise that the room prices found on their website are the best rates compared to other any other sites.
Booking Window – It’s the period of time between the reservation is made by the guests or a group and the actual date of arrive to the hotel.
Boutique Hotel – A boutique hotel is a small and intimate hotel which typically has between 10 and 100 rooms in unique settings with upscale accommodations and individualized Unique Selling Points. It provides guests with great and ultra-personalized service and is typically situated in a fashionable urban location.
Concierge – In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), getting tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Double room – A standard hotel room designed for two people, usually with only 1 large bed
FIT (Free Independent Travel) – Individual travel in which a tour operator has previously arranged blocks of rooms at various destinations in advance for use by individual travelers. These travelers travel independently, not in a group, usually by rental car or public transportation.
Flash Sales – Flash Sales are highly discounted and time-limited sale promotions.
F & B – Food and Beverage
With 11 of Pattaya’s best restaurants, dining at the Royal Cliff Hotels Group is like embarking on a tour of the world’s finest cuisines.
GIT (Groups Independent Travel) – Group travel in which individuals purchase a group package in which they will travel with others along a pre-set itinerary. Group Rate – Negotiated hotel rate for convention, trade show, meeting, tour or incentive group.
Incentive Travel – Travel offered as a reward for top performance and the business that develops, markets and operates these programs.
Leisure Travel – Travel for recreational, educational, sightseeing, relaxing and other experiential purposes.
Fun and recreation await at Royal Cliff’s wide range of facilities including 11 restaurants, 7 swimming pools, 2 health spas, Thai cooking school, cutting edge fitness center, 2 exclusive beaches, kids world, ballrooms, 53 meeting rooms and an award-winning convention and exhibition centre.
MICE – Meetings, Incentives, Conventions and Exhibitions
With over 13,000 sq.m of available meeting space, the Royal Cliff Hotels Group and PEACH is one of Asia’s premier resort convention destinations that provide complete versatility as a convenient ‘one-stop convention solution’ for any meeting needs.
MinLOS – Minimum Length of Stay
No Show – A customer with a reservation at a restaurant, hotel, etc. who fails to show up and does not cancel.
Occupancy – It is the percentage of rooms sold for a certain period of time. Basically it tells you how full or empty the hotel is.
Online Travel Agency (OTA) – OTAs are online companies whose websites allow consumers to book various travel related services directly via Internet. They are 3rd party agents reselling trips, hotels, cars, flights, vacation packages etc. provided or organized by others.
Overbooking – Overbooking occurs when more rooms are booked than availability. Overbooking is done based on estimating the number of no-show reservations, under stays, walk-ins and stayovers, in order to meet 100% occupancy
Property Management System (PMS) – It is a local hotel administration system used for reservation, availability and occupancy management, check-in/out, images, guest profiles, report generation etc. This application is used in-house (in an individual hotel) to control the onsite property activities.
Rack Rate – The rate accommodations quote to the public. Group rates, convention, trade show, meeting and incentive travel rates are negotiated by the hotel and program organizers.
Rate Parity – It’s a way for an independent hotel or a chain of them to set the same price for each of their room types across all of their distribution channels. It is through these channels that rooms and services are advertised (through the hotel’s brand website, on Social Media platforms, via high street and online travel agencies etc.)
Room Blocks – Several rooms held for a group
Single Room – A standard hotel room designed for only 1 person, usually with a single bed
Site Inspection – An assessment tour of a destination or facility by a meeting planner, convention or trade show manager, site selection committee, tour operator, wholesaler or incentive travel manager to see if it meets their needs and requirements prior to selecting a specific site for an event. After site selection, a site inspection may be utilized to make arrangements.
Suite – A suite is a much larger accommodation than a standard room with one or multiple connected bedrooms and bathrooms.
Twin room – A standard hotel room designed for 2 people, usually with 2 separate beds
Note: Some of the terms and descriptions are taken from clairovyix.com, Wikipedia and xotels.com
Know these terms. Keep them handy. And watch yourself secure your basic hotel survival at any hotel in the world with ease!
Offering picturesque ocean-view rooms to top of the line meeting facilities, the Royal Cliff Hotels Group operates four award-winning hotels providing guests from home and abroad with the ultimate experience. Book your stay directly and get the best price guaranteed along with value-added optional extras that will enhance your hotel experience by visiting www.royalcliff.com, contacting Reservations at (+66) 38 250 421 ext. 2824 or emailing: firstname.lastname@example.org.
For more information on the Royal Cliff Hotels Group, please visit www.royalcliff.com.
For questions about the resort or if you need any special assistance whilst staying with us, please let us know.
Royal Cliff Hotels Group
353 Phra Tamnuk Road, Pattaya, Chonburi, Thailand 20150
Tel: (+66) 38 250421
Fax: (+66) 38 250511, 250513